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GET IN TOUCH.

Questions, orders, warranty claims — we're real humans in Melbourne and we actually respond.

CONTACT DETAILS
EMAIL
hello@nartius.com.au

We reply within 1 business day

ADDRESS

Melbourne, VIC
Australia

HOURS
MON – FRI 9:00 AM – 5:00 PM AEST SAT – SUN Closed
RESPONSE TIME

All enquiries are answered within 1 business day. For urgent order issues, include your order number in the subject line and we'll prioritise your case.

SEND A MESSAGE

We'll get back to you within 1 business day.

QUICK ANSWERS

COMMON
QUESTIONS

VIEW ALL FAQ →
SHIPPING

How long does delivery take?

All orders ship via express post. Metro areas typically receive their device in 1–2 business days. Regional areas are 2–4 business days. You'll receive a tracking number as soon as your order ships.

WARRANTY

What does the 2-year warranty cover?

Our warranty covers manufacturing defects, hardware faults, and device failures under normal use. It does not cover physical damage, water damage, or accidental breakage.

RETURNS

Can I return a device if I change my mind?

Yes. We offer 30-day change-of-mind returns. The device must be in original condition, unused, and in its original packaging. Refunds are processed within 3–5 business days of receipt.